AUXXIT MODERATOR POLICIES Effective November 12, 2020
We want to maintain a safe, fair, and enjoyable marketplace for all of our users, including moderators, buyers, and sellers. If you’re a moderator, we ask that you review and understand our policies, including the Auxxit User Agreement before you moderate an Auxxit virtual room (“Community”), including moderating the chat feed, Community membership, and any commerce activities. By using our platform to moderate a Community you are agreeing to all of our rules and policies, including the Auxxit User Agreement.
What is a Moderator?
A moderator is a user of our platform who has been given moderator controls for a specific Community, which allow the user to control advanced features like deleting posts from the chat feed, approving or removing Community users, approving items for sale, launching commerce events, and posting on the Community bulletin board.
A primary moderator is a moderator who has been approved and identified by Auxxit in writing as the moderator of a Community who will receive an allocation of the fees we collect as an incentive to grow and maintain the Community and to increase the volume of item sales in that Community (the “Primary Moderator”). Only one user can be designated as the Primary Moderator of a Community and only the Primary Moderator of the Community will receive an allocation of the fees we collect, as below described.
A Primary Moderator is responsible for any and all actions taken by other moderators in the Primary Moderator’s Community.
Moderator Fee Allocation
Primary Moderators of Communities will receive 25% of the “net selling fees” we collect for items sold in the Primary Moderator’s Community (the “Primary Moderator Fee Allocation”). The Primary Moderator Fee Allocation is calculated on a monthly basis and will be paid to the Primary Moderator within 10 business days following the month for which the Primary Moderator Fee Allocation is earned.
In the event a Community is created for the purpose of participating in a specific short-term event, such as a virtual tradeshow or expo, Primary Moderators of such Communities will receive 20% of the “net selling fees” we collect for items sold in the Primary Moderator’s Community (the “Primary Moderator Expo Fee Allocation”). The Primary Moderator Expo Fee Allocation is calculated on a monthly basis and will be paid to the Primary Moderator within 10 business days following the month for which the Primary Moderator Expo Fee Allocation is earned.
“Net selling fees” means selling fees actually collected by Auxxit from sales of items in the Primary Moderator’s Community, not including shipping and handling fees, less (i) all applicable state and federal sales, use, or other taxes and/or assessments and (ii) any uncollected billings, unapproved charges, chargebacks, and/or refunds. Primary Moderators will not share in any other fees collected by us.
It is your duty as a moderator to uphold our Auxxit Community Rules, be helpful and respectful to those in need (even the annoying users), answer questions when they are asked, set an example for other users in your Community, and protect the safety of all user’s personal information and private messages.
If a user in your Community attempts to sell something in violation of the Auxxit User Agreement, you must immediately remove the item from the Community and report the incident to Auxxit at email@example.com
As a moderator you may be privy to IP addresses and geographical IP queries (state, country and city names) if available, as well as chat transcripts. This information may not be shared or transmitted to other users with the exception of other moderators in your Community. You may not save or copy/paste transcripts and screen captures for anything other than reporting users or moderators who are breaking rules. Any moderator found sharing information sent to someone in confidence through private chat messages, transmitting chat transcripts, saving chat transcripts and/or screenshots of personal data may be punishable by local/state and federal laws in accordance to the COPPA act.
Rules About Rule Breaking
It’s inevitable that someone will break the rules during your time as a moderator. We encourage a three strikes you are out policy. In almost all cases, users should be given three chances to change their behavior for the better using the following system.
- The first time someone breaks a rule give the user a warning by telling the user that the user has broken a rule. Explain which rule the user has broken and refer the user to our Auxxit Community Rules.
- The second time someone breaks a rule (it doesn’t have to be the same rule each time) silence the user for up to five minutes. Explain which rule the user broke and provide the user with a link to our Auxxit Community Rules. When the five minutes is up remove the user’s silence. You should not leave a user silenced for more than five minutes.
- The third time someone breaks a rule kick the user out of your Community. If they return to the Community tell them which rule they broke and let them know the next time they break a rule you will ban them. Again send them a link to our Auxxit Community Rules.
- If a user breaks a rule a fourth time you may ban the user from your Community without any prior warning. If you ban someone you MUST send an email to firstname.lastname@example.org explaining which rule the user broke and why you banned the user.
Rules About Feedback
You are not allowed abuse our feedback or reporting systems. This means you can’t threaten to leave a user negative feedback or report negative activity if that user is following Auxxit Community Rules, but is posting chat or media items that you as a moderator feel are degrading the Community experience for other users. You also can’t threaten to leave a user negative feedback or report negative activity if that user is following all policies in the User Agreement as a buyer or seller, but won’t do something that wasn’t promised in an original listing when conducting commerce activity. This is called feedback extortion or reporting extortion and is against our policy, you should only use feedback or reporting tools when the user is clearly violating the User Agreement. However, you can remove and/or block a user from your Community for any reason at your discretion.
You are not permitted to leave feedback that:
- Contains private information;
- Contains obscene, racist, or harassing language or imagery; or
- Contains advertising or spam.
Reporting Policy Violations
If you want to report a policy violation:
- First, read the policy page that deals with the violation and make sure the other user is really breaking the rules.
- If you still want to report a user, contact customer support.
Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy.
False reporting of policy violations can have serious consequences. Moderators who falsely report unpaid items or other alleged violations of our User Agreement may be subject to suspension.
Report an alleged violation only once. Multiple emails about the same alleged violation slow down our investigation.
When we receive your report, we look at all the circumstances, including the user’s history, before we decide whether to take action. If we aren’t sure about something or can’t prove it with certainty, we may not take any action. In addition, we won’t discuss the results of an investigation.