AUXXIT BUYER POLICIES Effective May 7, 2020
We want to maintain a safe, fair, and enjoyable marketplace for all of our users, including moderators, buyers, and sellers. If you’re a buyer, we ask that you review and understand our policies, including the Auxxit User Agreement before you bid on or buy an item. By placing a bid or buying an item, you are agreeing to all of our rules and policies, including the Auxxit User Agreement.
Rules About Buying on Auxxit
You are not buying directly from Auxxit, but from one of the many independent sellers offering merchandise on the Auxxit platform.
Auxxit does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Auxxit or any content posted by moderators or sellers such as photographs or language used in listings.
Each seller accepts different payment methods, may or may not use the payment tools included in the Auxxit platform, and has their own processing times and shipping methods. Sellers must choose from a standard 30-day return policy or a no return policy when they list each item for sale and you are agreeing to the return policy that is identified in the item description when you purchase an item using Auxxit’s services.
Rules About Buying and Paying
- You cannot use Auxxit if your account contains false contact information. Buyers and sellers sometimes need to be able to get in touch with each other, and we need to be able to contact our users.
- You must pay for any item you commit to buying within 24 hours after your purchase. Each bid or offer to purchase you make is a binding contract to buy the item. Not paying for an item after you agree to buy it has negative consequences, explained below.
- You can only bid or make an offer to purchase if you really intend to buy the item. Don’t place a bid or make an offer to purchase unless you mean to buy the item.
- You can’t bid on or make an offer to purchase your own item. We call this shill bidding/offering and it not only violates our policies, it’s against the law in many places. You also cannot direct someone else to bid on or make an offer to purchase your own item.
- Be careful about bidding on or making offers to purchase several items if you only want one. If you’re the winning bidder of more than one auction listing, you need to purchase all the items you’ve won, even if they’re the same or similar. If you make offers to purchase more than one item and your offers are accepted, you need to purchase all of the items, even if they’re the same or similar.
- You can only retract a bid or an offer to purchase under specific circumstances. For example, if you meant to bid or offer $10.00 but accidentally bid or offered $1,000.00, you can retract the bid or offer by contacting Auxxit at email@example.com. Never use bid or offer retraction to manipulate the bidding or offer to purchase process. Bidding and offering to cause purchase manipulation is unfair, and it has serious consequences.
- Make sure that you read the listing description before you bid or make an offer. Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale. Only bid on or buy an item if you can meet the requirements described in the listing. If you bid on or make an offer to purchase an item and you don’t meet the seller’s requirements, we consider that malicious buying.
- If you know the seller, you can’t bid on or make an offer to purchase an item with the intent to increase its price or desirability artificially. This rule applies to family, friends, roommates, employees, and online connections.
- You may only purchase and item if you are located in the United States or Canada. Our platform is currently only available to buyers and sellers from the United States or Canada. Canadian buyers and sellers may be subject to additional fees for shipping and payment processing.
Rules About Feedback
You are not allowed abuse the feedback system. This means you can’t threaten to report negative feedback about a seller if that seller won’t do something that wasn’t promised in the original listing. This is called feedback extortion and is against our policy.
You are not permitted to leave feedback that:
- Contains private information;
- Contains obscene, racist, or harassing language or imagery; or
- Contains advertising or spam.
Rules About Unpaid Items
When you win an auction item or a seller has accepted your offer to purchase an item, you are obligated to complete the purchase by sending full payment to the seller.
If you don’t pay within 24 hours after purchase, a seller can open an unpaid item case by contacting Auxxit. If you still don’t pay or reach some other agreement with the seller, Auxxit may record the unpaid item on your buyer account.
Excessive unpaid items on your account may result in a range of consequences, including limits on or loss of your buying privileges. Even if you don’t have excessive unpaid items, we may limit your buying until you’ve established a good buying history or paid for the items you’ve committed to purchasing.
Rules About Returns
Sellers must offer one of two options regarding the return of an item. The first option is a 30-day return policy that is described in the User Agreement and the second option is a no return policy. Please refer to the item’s detailed description view and in the “pay tool” for the return policy that applies to your item.
Reporting Policy Violations
If you want to report a policy violation:
- First, read the applicable policy page that deals with the violation and make sure the other user is really breaking the rules.
- If you still want to report a user, contact customer support at firstname.lastname@example.org.
Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy.
False reporting of policy violations can have serious consequences.
Report an alleged violation only once. Multiple emails about the same alleged violation slow down our investigation.
When we receive your report, we look at all the circumstances, including the user’s history, before we decide whether to take action. If we aren’t sure about something or can’t prove it with certainty, we may not take any action. In addition, we won’t discuss the results of an investigation.