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AUXXIT BUYER POLICIES Effective May 7, 2020

We want to maintain a safe, fair, and enjoyable marketplace for all of our users, including moderators, buyers, and sellers.  If you’re a buyer, we ask that you review and understand our policies, including the Auxxit User Agreement before you bid on or buy an item.  By placing a bid or buying an item, you are agreeing to all of our rules and policies, including the Auxxit User Agreement.

Rules About Buying on Auxxit

You are not buying directly from Auxxit, but from one of the many independent sellers offering merchandise on the Auxxit platform.

Auxxit does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Auxxit or any content posted by moderators or sellers such as photographs or language used in listings.

Each seller accepts different payment methods, may or may not use the payment tools included in the Auxxit platform, and has their own processing times and shipping methods.  Sellers must choose from a standard 30-day return policy or a no return policy when they list each item for sale and you are agreeing to the return policy that is identified in the item description when you purchase an item using Auxxit’s services.

Rules About Buying and Paying

Rules About Feedback

You are not allowed abuse the feedback system.  This means you can’t threaten to report negative feedback about a seller if that seller won’t do something that wasn’t promised in the original listing.  This is called feedback extortion and is against our policy.

You are not permitted to leave feedback that:

Rules About Unpaid Items

When you win an auction item or a seller has accepted your offer to purchase an item, you are obligated to complete the purchase by sending full payment to the seller.

If you don’t pay within 24 hours after purchase, a seller can open an unpaid item case by contacting Auxxit.  If you still don’t pay or reach some other agreement with the seller, Auxxit may record the unpaid item on your buyer account.

Excessive unpaid items on your account may result in a range of consequences, including limits on or loss of your buying privileges.  Even if you don’t have excessive unpaid items, we may limit your buying until you’ve established a good buying history or paid for the items you’ve committed to purchasing.

Rules About Returns

Sellers must offer one of two options regarding the return of an item.  The first option is a 30-day return policy that is described in the User Agreement and the second option is a no return policy.  Please refer to the item’s detailed description view and in the “pay tool” for the return policy that applies to your item.

Reporting Policy Violations

If you want to report a policy violation:

  1. First, read the applicable policy page that deals with the violation and make sure the other user is really breaking the rules.
  2. If you still want to report a user, contact customer support at support@auxxit.com.

Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy.

False reporting of policy violations can have serious consequences.

Report an alleged violation only once.  Multiple emails about the same alleged violation slow down our investigation.

When we receive your report, we look at all the circumstances, including the user’s history, before we decide whether to take action.  If we aren’t sure about something or can’t prove it with certainty, we may not take any action. In addition, we won’t discuss the results of an investigation.  [/vc_column_text][/vc_column][/vc_row]